Human support when it matters, AI for everything else.
Route the conversations that need a person to the right teammate, with the whole chat and the order context already on screen.
The AI handles the routine. Your team handles the rest.
Every channel, one inbox.
Live chats and support emails land in the same Intellect AI inbox, so your team answers everything from one place. Switch between All Conversations, Live Chat and Email, filter by status or label, and every reply keeps the full history.
- Live chat and email side by side in All Conversations
- Filter by channel, status and label
- Facebook Messenger, Instagram Direct and WhatsApp coming soon
Every handoff lands with the right person.
Labels like Human support, Order refund and Product defect sort conversations as they arrive, and each one is assigned to a teammate with the full thread attached.
- Team seats for your support crew
- Labels for refunds, defects and human requests
- Assign any conversation to a teammate
See every handoff, and why it happened.
Analytics show who handled each conversation, the AI or a person, every handoff and what triggered it, and tickets by team member.
- AI vs human handling over time
- Every handoff with its trigger
- Tickets by team member
The details that keep handoffs smooth
Quick replies
Type a slash shortcut to drop in saved answers for refunds, shipping times and more.
Business hours
Set hours, breaks, holidays and your time zone, so handoff is only offered when someone's there.
Email in the same inbox
Connect your support email with SMTP and IMAP or forwarding, and answer it alongside chat.
Team seats
Invite teammates as administrators and share the inbox. Seats depend on your plan.
You decide when
Turn human escalation on or off, and choose when the Talk to Support button appears.
Channels shoppers see
Pick which support options shoppers are offered: email, WhatsApp or a call.
Rated 5.0 on the Shopify App Store
“Using Intellect AI has improved our customer support experience significantly. Fast AI responses, smart product recommendations, and smooth live chat support all in one platform.”
“Great AI chat solution for Shopify stores. The setup was simple, and the bot started answering customer questions instantly. It has helped reduce support workload significantly.”
“Great addition to our Shopify store. The AI assistant feels professional and helps customers get answers faster, which improves overall store interaction.”
Questions merchants ask
Do I need live chat if the AI handles most questions?
Live chat is there for the conversations that need a person, like damaged items or unusual requests. The AI hands them over with the full context, so nobody has to repeat themselves.
Which plans include human handoff?
Human chat handoff is available from the Standard plan up. Compare plans.
Which channels can I manage from one inbox?
Live chat and email today, side by side in the same inbox. Facebook Messenger, Instagram Direct and WhatsApp are coming soon.
Can I answer emails in the same inbox?
Yes. Connect your support email with SMTP and IMAP, or forward it, and emails land in the Intellect AI inbox next to live chats.
What happens outside business hours?
The AI keeps answering around the clock. Your business hours, breaks and holidays decide when a live handoff is offered.