Track, edit, cancel and return without a ticket.
Shoppers sort out their own orders in chat, from where's-my-order to address changes, while every change runs a four-step safety check.
Self-service for the questions that flood your inbox
"Where's my order?" Answered in seconds.
The agent looks up the order in Shopify, shares the status and delivery window, and can suggest a matching product while it's at it.
- Live order status from Shopify
- Delivery windows and shipping policy answers
- A Recent Orders starter for one-tap tracking
Returns go to your team, with context.
Returns always reach a person. The agent verifies the order, collects the reason and photos, and hands it over in the inbox, so your team can decide in one look.
- Order verified before the handoff
- Reason and photos collected up front
- Labels like Order refund and Product defect
You choose what the agent may do
Track orders
Real-time status from Shopify, with no tracking-number hunt.
Change the address
Update the shipping address before the order ships.
Cancel orders
Cancel on request, once the customer confirms.
Refunds
Issue refunds when you've allowed the agent to.
Four-step check
Verify the order, ask why, offer a fix, then get confirmation.
Returns to your team
Returns are always routed to a person.
Rated 5.0 on the Shopify App Store
“Great AI chat solution for Shopify stores. The setup was simple, and the bot started answering customer questions instantly. It has helped reduce support workload significantly.”
“Very impressed with Intellect AI. The chatbot is smart, responsive, and genuinely helps customers throughout their shopping journey. We've seen better customer engagement, fewer support tickets, and excellent ROI.”
“Great addition to our Shopify store. The AI assistant feels professional and helps customers get answers faster, which improves overall store interaction.”
Questions merchants ask
Which order actions can the AI take?
You choose in AI Settings: cancel orders, refund orders and change the shipping address. Returns always go to your team.
How do you stop mistakes?
Every action runs four steps first: verify the order, ask why, offer a fix and get the customer's confirmation. Nothing changes in Shopify until the customer says yes.
Does it work with my Shopify orders automatically?
Yes. Intellect AI reads order data straight from your Shopify store, so there's nothing to import.
Which plan do I need?
Every plan includes the AI agent, starting with Basic at $19/month for 50 AI conversations. Compare plans to see what each one adds.