Intellect AI vs Chatbase: which fits your Shopify store?
Chatbase is a general-purpose AI agent builder for any website, billed by message credits. Intellect AI is built only for Shopify, with order actions, upsells and workflows included.
Last updated: 8 October 2026
The differences that matter
Built for
Shopify only: your catalog, policies and orders sync on install.
AI agents for any website, with a Shopify app launched in January 2026.
Shopify on a budget
Every plan connects to Shopify, from $19/month.
chatbase.co/pricing lists the Shopify integration on Standard, $150/month, and up.
What you pay for
AI conversations, with extra 50 for $5–$17.50.
Message credits, with extra credits at $40 per 1,000.
Your branding
Remove "Powered by Intellect AI" from Growth, $99/month.
Removing "Powered By Chatbase" is a $99/month add-on.
Intellect AI vs Chatbase, feature by feature
| At a glance | Intellect AI | Chatbase |
|---|---|---|
| Pricing | ||
| Cheapest paid plan | $19/month (Basic), or $15.83/month billed yearly | $40/month, or $32/month billed yearly (Hobby, 700 message credits) |
| Free plan | — | 50 message credits/month |
| How you're billed | By AI conversations; extra 50 for $5–$17.50 | By message credits; extra 1,000 for $40 |
| Shopify integration | Every plan | Standard ($150/month) and up, per chatbase.co/pricing |
| Remove branding | Remove branding from Growth | $99/month add-on |
| AI agent | ||
| Order help in chat | Track, cancel, refund, change address | Order tracking and exchanges |
| Selling | Bundles and Quick Ask (Standard+), cart upsell (Growth+) | Product search and chat checkout |
| Team and channels | ||
| Human handoff | Live chat inbox, from Standard | Handoff to your helpdesk |
| Integrations | Shopify | Slack, Salesforce, Zendesk and more |
| Shopify App Store rating | 5.0 (7 reviews, new in 2026) | 4.9 (37 reviews) |
Chatbase facts from chatbase.co/pricing and its Shopify App Store listing, checked on October 8, 2026. Prices change, so check their site for the latest. Intellect AI: see plans.
What you'd actually pay each month
Two typical volumes, with the line items behind every number.
300 AI conversations a month
Standard
- 300 AI conversations included
Standard
- Cheapest plan listing the Shopify integration
- 4,000 message credits
900 AI conversations a month
Growth
- 900 AI conversations included
Standard
- 4,000 message credits, about 4 per conversation
- Extra credits $40 per 1,000
How we worked it out. Monthly billing, list prices before tax, checked on October 8, 2026. Chatbase prices use the cheapest plan that chatbase.co/pricing lists with the Shopify integration. Its Shopify App Store listing also shows Hobby at $40/month, so check which features that plan includes for Shopify. Intellect AI uses the cheapest plan that includes the volume. These are estimates; your bill depends on your usage.
Made for Shopify, from day one
Takes real action on orders.
Intellect AI can cancel, refund and change shipping addresses inside the chat, and every action runs a four-step check before anything changes in Shopify.
- Verify, ask why, offer a fix, confirm
- Returns always go to your team
Sells, not just supports.
AI bundles on product pages, a cart upsell and in-chat recommendations turn support conversations into revenue.
- Product page bundles from Standard, cart upsell from Growth
- Workflow emails with 7-day revenue attribution
Is it time to switch from Chatbase?
If you want AI that does the work and sells while it helps, Intellect AI is built for you.
Switch to Intellect AI if
- You sell on Shopify and want a tool built only for it
- You want Shopify connected from the $19 plan
- You want order actions with a four-step safety check
- You want bundles, upsells and workflow emails included
- You want it trained on your store without building an agent
Chatbase may still suit you if
- You need one AI agent across non-Shopify websites
- Your team relies on Slack, Salesforce or Zendesk integrations
Still deciding? Set up Intellect AI during the free trial while Chatbase keeps running. See the four steps.
Switch from Chatbase in four steps
No data export. No AI training period. Your store syncs the moment you install.
Install
Add Intellect AI from the Shopify App Store. 3-day free trial, billed through Shopify.
Sync
Products, variants and policy pages sync on install. No exports, no ticket history needed.
Make it yours
Pick a name, avatar, tone and welcome message, then add FAQs and files if you like.
Go live
Turn on the Intellect AI chat embed and switch off Chatbase's widget. The AI answers from day one.
What merchants say about Intellect AI
“Very impressed with Intellect AI. The chatbot is smart, responsive, and genuinely helps customers throughout their shopping journey. We've seen better customer engagement, fewer support tickets, and excellent ROI.”
“Great AI chat solution for Shopify stores. The setup was simple, and the bot started answering customer questions instantly. It has helped reduce support workload significantly.”
“Using Intellect AI has improved our customer support experience significantly. Fast AI responses, smart product recommendations, and smooth live chat support all in one platform.”
Switching from Chatbase: questions
Can I switch from Chatbase without downtime?
Yes. Set Intellect AI up during the free trial, then turn on its chat embed and turn off Chatbase's widget in your theme editor at the same time.
Do I need to move my help content?
Your products, variants and policy pages sync from Shopify automatically. Add FAQs, files (.pdf, .docx, .txt or .json, up to 25MB) and web pages to cover the rest.
Does Chatbase work with Shopify?
Yes. Chatbase has a Shopify App Store app, launched in January 2026, and chatbase.co/pricing lists the Shopify integration on Standard ($150/month) and up.
How current is this comparison?
We checked Chatbase's pricing page and Shopify App Store listing on October 8, 2026. Prices and plans change, so check their site for the latest. Spotted something out of date? Tell us and we'll fix it.
Which plan do I need?
Every plan includes the AI agent, starting with Basic at $19/month for 50 AI conversations. Compare plans to see what each one adds.