Intellect AI vs Tidio: which fits your Shopify store?
Tidio is a long-standing live chat and helpdesk tool with an AI agent called Lyro. Intellect AI is built only for Shopify, with the AI agent included in every plan.
Last updated: 8 October 2026
The differences that matter
AI in the price
The AI agent is included on every plan: 50 AI conversations a month on Basic, $19/month.
Starter includes 50 one-off Lyro AI conversations. Ongoing AI is an add-on from $32.50/month billed yearly.
Focus
Built only for Shopify: your catalog, policies and orders sync on install.
Live chat, ticketing, flows and AI for any website, with a Shopify app.
Selling
Product page bundles, Quick Ask and nudges from Standard; a cart upsell from Growth.
Proactive AI recommendations on product pages, per its App Store listing.
Inbox and channels
Live chat inbox with human handoff from Standard. Chat and email, WhatsApp from Growth.
Unified inbox for chat, email, Instagram and WhatsApp, plus a free plan.
Intellect AI vs Tidio, feature by feature
| At a glance | Intellect AI | Tidio |
|---|---|---|
| Pricing | ||
| Cheapest paid plan | $19/month (Basic), or $15.83/month billed yearly | $24.17/month billed yearly (Starter, 100 billable conversations) |
| Free plan | — | 50 billable conversations |
| Free trial | 3 days | 7 days |
| How you're billed | By AI conversations; extra 50 for $5–$17.50 | By billable conversations; Lyro AI billed separately |
| AI agent | ||
| AI agent | Included on every plan | 50 one-off Lyro conversations on Starter; add-on from $32.50/month (yearly) |
| Order actions in chat | Track, cancel, refund, change address | Refunds and edits via Shopify |
| Selling | Bundles and Quick Ask (Standard+), cart upsell (Growth+) | Proactive AI recommendations on product pages |
| Team and channels | ||
| Human handoff | Live chat inbox, from Standard | Live chat and ticketing |
| Channels | Chat and email; WhatsApp from Growth | Chat, email, Instagram and WhatsApp |
| Shopify App Store rating | 5.0 (7 reviews, new in 2026) | 4.8 (1,351 reviews) |
Tidio facts from tidio.com/pricing and its Shopify App Store listing, checked on October 8, 2026. Prices change, so check their site for the latest. Intellect AI: see plans.
Made for Shopify, from day one
Takes real action on orders.
Intellect AI can cancel, refund and change shipping addresses inside the chat, and every action runs a four-step check before anything changes in Shopify.
- Verify, ask why, offer a fix, confirm
- Returns always go to your team
Sells, not just supports.
AI bundles on product pages, a cart upsell and in-chat recommendations turn support conversations into revenue.
- Product page bundles from Standard, cart upsell from Growth
- Workflow emails with 7-day revenue attribution
Is it time to switch from Tidio?
If you want AI that does the work and sells while it helps, Intellect AI is built for you.
Switch to Intellect AI if
- You want the AI agent in your plan, not as an add-on
- You want it trained on your Shopify store automatically
- You want the AI to cancel, refund and change addresses, with a safety check
- You want bundles, upsells and follow-up emails tied to revenue
- You want an AI avatar and tones that sound like your brand
Tidio may still suit you if
- You only need a free live chat widget for now
- Your team answers Instagram DMs in the same inbox
Still deciding? Set up Intellect AI during the free trial while Tidio keeps running. See the four steps.
Switch from Tidio in four steps
No data export. No AI training period. Your store syncs the moment you install.
Install
Add Intellect AI from the Shopify App Store. 3-day free trial, billed through Shopify.
Sync
Products, variants and policy pages sync on install. No exports, no ticket history needed.
Make it yours
Pick a name, avatar, tone and welcome message, then add FAQs and files if you like.
Go live
Turn on the Intellect AI chat embed and switch off Tidio's widget. The AI answers from day one.
What merchants say about Intellect AI
“Very impressed with Intellect AI. The chatbot is smart, responsive, and genuinely helps customers throughout their shopping journey. We've seen better customer engagement, fewer support tickets, and excellent ROI.”
“Great AI chat solution for Shopify stores. The setup was simple, and the bot started answering customer questions instantly. It has helped reduce support workload significantly.”
“Using Intellect AI has improved our customer support experience significantly. Fast AI responses, smart product recommendations, and smooth live chat support all in one platform.”
Switching from Tidio: questions
Can I switch from Tidio without downtime?
Yes. Set Intellect AI up during the free trial, then turn on its chat embed and turn off Tidio's widget in your theme editor at the same time.
Do I need to move my help content?
Your products, variants and policy pages sync from Shopify automatically. Add FAQs, files (.pdf, .docx, .txt or .json, up to 25MB) and web pages to cover the rest.
Is Tidio's AI included in its plans?
Starter includes 50 one-off Lyro AI conversations. After that, Lyro is an add-on from $32.50/month billed yearly, starting at 50 conversations, according to tidio.com/pricing.
How current is this comparison?
We checked Tidio's pricing page and Shopify App Store listing on October 8, 2026. Prices and plans change, so check their site for the latest. Spotted something out of date? Tell us and we'll fix it.
Which plan do I need?
Every plan includes the AI agent, starting with Basic at $19/month for 50 AI conversations. Compare plans to see what each one adds.