Intellect AI vs Gorgias: which fits your Shopify store?
Gorgias is a full helpdesk for ecommerce support teams, priced by tickets with AI billed per resolution. Intellect AI is an AI agent first, priced by conversations with the AI included.
Last updated: 8 October 2026
The differences that matter
Pricing model
One plan price by AI conversations: Standard is $49/month for 300.
Helpdesk priced by tickets, plus $0.90–$1.00 per AI resolution and $1.50 over your allotment.
300 AI conversations a month
$49/month on Standard.
About $330/month on Basic. See the math below.
Built for
An AI agent first, with a live chat inbox for handoffs.
A full helpdesk for support teams: email, chat, social, voice and SMS.
Selling
Bundles, cart upsell, nudges and follow-up emails with revenue attribution.
An AI Shopping Assistant for product recommendations.
Intellect AI vs Gorgias, feature by feature
| At a glance | Intellect AI | Gorgias |
|---|---|---|
| Pricing | ||
| Cheapest paid plan | $19/month (Basic), or $15.83/month billed yearly | $10/month (Starter, 50 tickets, monthly only) |
| Free trial | 3 days | 7 days |
| How you're billed | By AI conversations; extra 50 for $5–$17.50 | By tickets ($0.36–$0.40 per extra), plus AI per resolution |
| AI pricing | Included on every plan | 30–530 AI interactions included; then $0.90–$1.00 each, $1.50 over |
| AI agent | ||
| Order actions in chat | Track, cancel, refund, change address | Order Management automation |
| Selling | Bundles and Quick Ask (Standard+), cart upsell (Growth+) | AI Shopping Assistant |
| Revenue tracking | Revenue dashboard and 7-day email attribution | Analytics and customer insights |
| Team and channels | ||
| Human support | Live chat inbox, from Standard | Full helpdesk with auto-assign and tagging |
| Channels | Chat and email; WhatsApp from Growth | Email, chat, social, voice and SMS |
| Integrations | Shopify | 100+, including Aircall, Klaviyo and Recharge |
| Shopify App Store rating | 5.0 (7 reviews, new in 2026) | 4.3 (705 reviews) |
Gorgias facts from gorgias.com/pricing and its Shopify App Store listing, checked on October 8, 2026. Prices change, so check their site for the latest. Intellect AI: see plans.
What you'd actually pay each month
Two typical volumes, with the line items behind every number.
300 AI conversations a month
Standard
- 300 AI conversations included
Basic
- $60 plan with 300 tickets
- 30 AI interactions included
- 270 more at $1.00 each: $270
900 AI conversations a month
Growth
- 900 AI conversations included
Pro
- $360 plan with 2,000 tickets
- 190 AI interactions included
- 710 more at $1.00 each: $710
How we worked it out. Monthly billing, list prices before tax, checked on October 8, 2026. Assumes the AI fully resolves every conversation, since Gorgias charges per automated interaction and counts each one as a ticket. Gorgias rates are its monthly-contract prices; an annual contract is $0.90 per interaction. Intellect AI uses the cheapest plan that includes the volume. These are estimates; your bill depends on your usage.
Made for Shopify, from day one
Takes real action on orders.
Intellect AI can cancel, refund and change shipping addresses inside the chat, and every action runs a four-step check before anything changes in Shopify.
- Verify, ask why, offer a fix, confirm
- Returns always go to your team
Sells, not just supports.
AI bundles on product pages, a cart upsell and in-chat recommendations turn support conversations into revenue.
- Product page bundles from Standard, cart upsell from Growth
- Workflow emails with 7-day revenue attribution
Is it time to switch from Gorgias?
If you want AI that does the work and sells while it helps, Intellect AI is built for you.
Switch to Intellect AI if
- You want AI to resolve conversations, not grow a ticket queue
- You want one plan price, not ticket fees plus AI fees
- You'd rather pay $49 than about $330 a month at 300 AI conversations
- You want the AI to cancel, refund and change addresses, with a safety check
- You want bundles, upsells and follow-up emails that sell
Gorgias may still suit you if
- A large agent team works email, voice and SMS tickets all day
- Your support runs on deep helpdesk integrations like Aircall
Still deciding? Set up Intellect AI during the free trial while Gorgias keeps running. See the four steps.
Switch from Gorgias in four steps
No data export. No AI training period. Your store syncs the moment you install.
Install
Add Intellect AI from the Shopify App Store. 3-day free trial, billed through Shopify.
Sync
Products, variants and policy pages sync on install. No exports, no ticket history needed.
Make it yours
Pick a name, avatar, tone and welcome message, then add FAQs and files if you like.
Go live
Turn on the Intellect AI chat embed and switch off Gorgias's widget. The AI answers from day one.
What merchants say about Intellect AI
“Very impressed with Intellect AI. The chatbot is smart, responsive, and genuinely helps customers throughout their shopping journey. We've seen better customer engagement, fewer support tickets, and excellent ROI.”
“Great AI chat solution for Shopify stores. The setup was simple, and the bot started answering customer questions instantly. It has helped reduce support workload significantly.”
“Using Intellect AI has improved our customer support experience significantly. Fast AI responses, smart product recommendations, and smooth live chat support all in one platform.”
Switching from Gorgias: questions
Can I switch from Gorgias without downtime?
Yes. Set Intellect AI up during the free trial, then turn on its chat embed and turn off Gorgias's widget in your theme editor at the same time.
Do I need to move my help content?
Your products, variants and policy pages sync from Shopify automatically. Add FAQs, files (.pdf, .docx, .txt or .json, up to 25MB) and web pages to cover the rest.
How does Gorgias charge for AI?
Per automated interaction: $0.90 on an annual contract or $1.00 monthly, and $1.50 per interaction over your allotment. Each automated interaction also counts as a helpdesk ticket, according to gorgias.com/pricing.
How current is this comparison?
We checked Gorgias's pricing page and Shopify App Store listing on October 8, 2026. Prices and plans change, so check their site for the latest. Spotted something out of date? Tell us and we'll fix it.
Which plan do I need?
Every plan includes the AI agent, starting with Basic at $19/month for 50 AI conversations. Compare plans to see what each one adds.